CLIENT ENGAGEMENT - DELIVERY LIFECYCLE

At CMMA Consulting, our commitment to successful project delivery goes beyond achieving the final outcome; it extends to cultivating enduring and robust relationships with our valued clients. We firmly believe that a project’s success hinges not only on its end result but also on the quality of the journey we embark upon with our clients.

Our client engagement and delivery lifecycle process are meticulously crafted to guarantee that each project we undertake is a harmonious and triumphant endeavor, marked by collaboration and shared achievements from the inception to the culmination of the project. We understand that every project represents a unique challenge and opportunity, and we approach each one with a dedication to facilitating a seamless journey for our clients.

Our approach is centered on open communication, proactive problem-solving, and a deep commitment to understanding and addressing our clients’ specific needs and objectives. Through continuous engagement, we foster a collaborative atmosphere that allows us to not only meet but exceed expectations, delivering results that resonate with our clients’ vision and aspirations.

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  • Phase 1: Discovery and Consultation

    The journey begins with a thorough discovery and consultation phase. We engage with our clients to understand their goals, vision, and requirements. During this phase, we establish clear objectives, the appropriate project methodology, identify key stakeholders, and develop a comprehensive project plan.

  • Phase 2: Planning and Strategy

    With a solid understanding of our client’s needs, we embark on the planning and strategy phase. Our experts collaborate to design a detailed project roadmap that aligns with the client’s goals. We consider factors such as technology, resources, and budget to ensure a feasible and efficient plan.

  • Phase 3: Execution

    In this phase, our talented team of professionals gets to work, turning ideas into reality. We employ industry best practices and the latest technologies to ensure that the project is executed with precision. Our clients have full transparency into the progress and are regularly updated on milestones achieved.

  • Phase 4: Delivery and Launch

    The culmination of our efforts is the delivery and launch phase. We meticulously prepare the project for deployment, conduct final testing, and ensure all client expectations are met. The launch is a moment of celebration as we present the finished product to our satisfied clients.

  • Phase 5: Post-Delivery Support

    We can provide ongoing PGLS and stabilisation support, ensuring that our clients experience continuous success with their projects. We can therefore offer support and assistance to address evolving client needs.

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WATERFALL DELIVERY

The business case and project requirements serve as the guiding pillars for any successful endeavor, leading the way through a well-structured journey. This journey is typically divided into distinct phases that ensure meticulous attention to detail and efficiency. The development phase brings ideas to life, shaping them into tangible solutions. Rigorous testing follows, where every aspect is scrutinised to ensure quality and reliability. Deployment marks the moment when these meticulously crafted solutions are unleashed into the real world, ready to make an impact. Beyond deployment, the journey continues into the realm of Service and Post-Go-Live Support (PGLS), where ongoing care and optimisation ensure that the project not only meets but exceeds its intended objectives, solidifying its place as a valuable asset to the organisation.

  • Project Planning

    This involves creating a detailed project plan that outlines the scope, goals, budget, timeline, and resource requirements for the project.

  • Project Execution

    This involves managing the day-to-day activities of the project, including coordinating resources, tracking progress, and managing risks and issues.

  • Project Control

    This involves monitoring project progress against the project plan, identifying deviations, and taking corrective actions to get the project back on track.

  • Project Reporting

    This involves creating regular project reports that communicate project status, progress, and maximising stakeholders.

  • Stakeholder Management

    This involves managing the expectations of stakeholders, communicating with them regularly, and ensuring their needs are met throughout the project.

  • Quality Management

    This involves ensuring that the project meets the required quality standards, identifying quality issues, and taking corrective actions to address them.

AGILE DELIVERY

In fostering agile delivery, we embrace collaboration over hierarchy, adaptability over rigidity, and customer value over process. We value individuals and interactions, iterative progress, responding to change, and delivering working solutions. Our focus is on customer satisfaction through continuous delivery, welcoming change for competitive advantage. We prioritise communication, self-organising teams, and sustainable development, valuing working solutions as the primary measure of progress. In agile delivery, we commit to delivering value early and often, responding to customer feedback, and adapting our approach to maximise efficiency and effectiveness

Phases are iterative, promoting a continuous feedback loop and the ability to adapt to changes throughout the project. The goal is to deliver a valuable product incrementally and frequently.

  • Discovery:

    Start a project by setting clear goals, understanding customer needs, and defining scope and requirements. This ensures effective planning and execution, aligning with stakeholder expectations and project objectives.

  • Planning:

    Break down the project into manageable tasks, prioritise based on customer value, and create a flexible plan for adaptability and success.

  • Execution:

    The development process emphasises delivering functional increments through short cycles, fostering collaboration in self-organising teams, and prioritising continuous improvement and adaptation to evolving requirements and challenges.

  • Review and Feedback:

    Regular stakeholder reviews and feedback drive iterative improvements, informing future iterations and guiding dynamic adjustments to priorities and plans based on valuable insights. This ensures a responsive and client-centric project development process.

  • Closure:

    Stakeholder reviews drive ongoing improvements, shaping dynamic adjustments to priorities and plans for a responsive and client-centric project development process.

INDUSTRIES WE SERVE

WE WORK WITH GLOBAL BRANDS

Your business can benefit from our solutions expertise by boosting productivity and streamlining workflow. Our industry-specific solutions are tailored to your business’s specific needs, no matter where you are in the world.

Pay@Pump - System integration
Information Security - (MTSB- v1 &2)
Fintech Digital
How It Works

GET A QUOTE

Please contact our team or complete our contact form. A representative will contact you shortly.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to achieve.

  • Choose Your Service

    If we’re the right fit, you’ll choose the right service and how much you want us involved, that works best for your organisation.

  • Begin The Journey

    Within days, you’ll receive and complete Statement of Works and quote to complete what has been agreed.